For example, you can design an outbound voice campaign that drives high-value inbound. ![]() A campaign is a custom-tailored list of people that you contact in accordance with a programmable set of rules. Our PureConnect customers can rest assured that their solution will grow and expand to meet the changing marketplace. With Interaction Dialerthe automated outbound capability of PureConnectyou can reach out to prospects and customers with outbound campaigns. ![]() Fully support a hybrid work environment including work-from-home.Support at-home agents, remote locations and mobile employees with ease.Move to IP networks, voice over IP (VoIP) and the cloud with a clear path architected on the SIP standard.Elevate service levels and customer satisfaction with real-time monitoring and full-time operational visibility.Improve agent training and agent performance.Develop and manage creative outbound campaigns to build your brand and customer loyalty, and open new revenue streams.Connect customers with a knowledgeable agent faster.Consistent experience across channels-from voice to chat, email, video and more.This approach lets you create high quality customer experience, promote loyalty and increase revenue. PureConnect allows your contact center to take a highly personalized, all-in-one approach to customer care. With PureConnect, you can deliver an exceptional experience to every customer you serve. They deserve the most efficient and knowledgeable experience you can give them. Select Endpoint Compression to compress the Genesys Cloud authentication request.Customers expect great customer experience every time.Type the URL for the AWS region where your Genesys Cloud organization is located: To learn how to modify your proxy server configuration for single sign-on, see the Genesys Cloud for PureConnect Administrator’s Guide. The value is based on your PureConnect system’s single sign-on proxy configuration. Type the URL for your PureConnect system’s single sign-on proxy location. Type the URI for your PureConnect system’s single sign-on proxy host. Optionally, to load a backup certificate, repeat steps 1–3.Find the Account Name field on the layout and hover over it. Select the X.509 certificate that you saved and click Open. Building a contact center competency and involving with global business leaders for. From the object management settings for contacts, go to Page Layouts.Type the provider name to match your provider logo. The image can be your company’s logo or any other image. ![]() Insert an SVG image, no larger than 25 KB. Under Integrations, click Single Sign-on.Įnter the metadata gathered from PureConnect.Download the certificate in Certificate Path.Click Secure Token Server Configuration.Open Interaction Administrator on the PureConnect CIC server.If one certificate becomes invalid or expires, the backup certificate will preserve the integration.Ĭonfigure PureConnect Get the certificate for Genesys Cloud configurationįind and download PureConnect’s encoded public certificate for SAML signature validation. ![]()
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